Vulnerable Customers & Family Violence

Baarney Baaargain

We understand that sometimes our customers may find themselves in a vulnerable situation. We have trained our flock and implemented policies and procedures to assist us in identifying sheeple experiencing vulnerability. We strive to serve all customers with sensitivity, flexibility, empathy and care.

Family Violence


We recognise that family, domestic and financial abuse is a serious and sensitive issue.  Family violence can happen to anyone and cause you to live in fear.  We know that it takes courage to openly speak about your situation and encourage customers experiencing family violence to notify us of that fact by whatever means they feel comfortable.

We have specially trained employees available to work with you to find a suitable, sensitive and compassionate way for us to proceed. We will do this as early as practicable and we will protect your right to privacy.

You can learn more out about the support we will offer you, along with additional information regarding support services
by downloading and reading our Family Violence Policy.

Financial Hardship


We understand that life can take unexpected turns and you may have difficulty in meeting your financial obligations.  If you are experiencing financial difficulties, there are a number of ways we may be able to provide support to you. This includes fast-tracking of claims if you have an urgent financial need.

If you’d like to enquire about our financial hardship support, please contact us via [email protected].


Financial Hardship


We believe that mental illness needs more candour and less stigma. We treat our customers and employees with past or current mental health conditions fairly.  We see diversity as one of our core strengths and have designed our products in accordance with anti-discrimination laws relating to mental illness.



Accessibility Policy


We understand that customers may need to access our services in different ways. We are committed to providing an inclusive environment where our staff can flourish and where customers can easily interact with us.

We acknowledge that some of our website content is not currently compatible with assistive technologies and are working to fix this. Please contact us if anything on one of our sites is inaccessible to you or you experience problems accessing the content.

View our Accessibility Policy for more information.


Interpreter Services


If you would like to discuss your insurance needs in a language other than English, you will need to use an interpreter service.

Just ask our consultant for an interpreter in your preferred language and they will arrange this for you where possible.

If you prefer, you can contact this interpreter service directly:

Translating and Interpreting Service (TIS National) 
1300 041 474

For other ways to access content on our site, view our Accessibility Policy.