We know that insurance can be full of quirks and queries so we aim to be as clear and concise as possible. The below are some of our most often asked questions- if you still can't find what you're looking feel free to give us a call or drop us an email at [email protected]
No, they are different things. We cover you for the rental excess costs you’ll need to pay should you incur damages or theft to your hire car. In essence we cover the gap between what is covered by your actual car hire insurance and the cost of any damages to the vehicle. Simply put, if you damage the car while it is in your possession, the car rental company will assess the cost to repair the damage incurred and will charge your credit card an excess – that is the amount we reimburse you with.
If you damage a rental car during your hire period you will be required to pay the excess amount specified in your rental agreement. Relax as we've got this covered. Whether it's a tiny dent or totally destroyed we still cover your rental car excess.
We cover campervans and motorhomes that does not exceed 4.5 tonnes. This also includes sedans, hatchbacks or station-wagons, four-wheel drives, and minibuses/people movers, which you have hired from a registered motor vehicle rental company.
Our policy covers you when hiring a car from commercial rental companies such as Hertz, Europcar, Avis, Budget or Thrifty whose primary business is loaning rental vehicles.
No, even if you're liable for a small excess on your loan car we can only provide car hire excess insurance for licensed rental companies such as Hertz, Europcar, Avis, Budget or Thrifty.
No, as you will be liable for two sets of collision damage fees from your hire car company, we require you to purchase two separate car hire excess policies too.
No, it’s not necessary to tell them. Just make sure you say no when you are offered cover at the counter – you certainly don’t want to end up doubling up on your cover!
A nominated driver is the persons named on your Rental Vehicle Agreement.
No, only those named on your Rental Vehicle Agreement are insured.
We can only insure those named on your rental agreement. If you want to add additional drivers you must do this at the rental depot when you pick up the car.
Cover is available to those aged between 21 – 75 years of age (inclusive).
Yes, if you're planning to hire a car for travel within Australia you can purchase a policy regardless of your country of residency. If you're planning on hiring a car overseas, Australia must be the place where you reside as your permanent home and you must be returning to Australia.
Yes, you can drive as far as you like. We do not impose any distance restrictions. If you decide to drive from Sydney to Perth – more power to you!
We will match the same terms as your car rental company. If they do not cover you for hitting animals, then we are unable to cover you either.
We will match the same terms as your car rental company. If they do not cover you for driving on certain roads then we are unable to cover you either.
Yes, we cover single vehicle accidents assuming your rental company does too. In some cases, you may need to pay an additional fee to your hire car company in order to be covered for single-vehicle accidents.
We will match the same terms as your car rental company. If they do not cover you for accidents where you were at fault, we won't either.
Yes, as long as you're an Aussie resident we don’t mind if you renting a vehicle at home or away. You get the same great cover no matter where you are.
If a medical advisor certifies that you’re not fit to drive, we will pay up to $500 for the cost of returning your rental vehicle to the nearest depot.
Your period of cover starts when you collect your rental vehicle from the hire car company and ends when you return it, or on the end date on your Certificate of Insurance - whichever comes first. You cannot be covered if you do not already have a policy when you pick up the vehicle.
Yes you have 14 days to cancel and receive a full refund provided your policy hasn't started.
Sure! Give us a call on 1300 101 511. If you would prefer to request an extension via email please do so 72 hours before your original policy expires.
The excess amount insured with us starts at $4,000 and can be increased by increments of $1,000. The maximum you would be covered for is $8,000.
We will not cover you if you were to violate your rental agreement in any way.
No, we do not cover you for any items, luggage or belongings that you may have left in the hire car.
No, we do not charge you an excess when you need to make a claim with us. You won't have to pay a thing, zero, zip, zilch, nada!
Making a claim with us is oh-so-simple. Just download and complete the claim form and send us a copy of your rental agreement, plus a receipt of the amount you’ve been charged. For more information check out our user-friendly guide to claiming.
No, we only cover the damage waiver fee you are liable for. We do not cover any administration fees you may be charged by your hire car company if you have had an accident.
Email our friendly flock at [email protected].