We hope you don't experience many bumps in the road, but if you do making a car hire excess insurance claim
with us is as simple as vroom vroom vroom!
The easiest way to lodge your claim is by completing our claim form above.
You will need to submit full details of any claim within 30 days of your return home.
To process your claim, we are going to need certain documents and evidence from you.
We'll need a copy of your Rental Vehicle Agreement and receipts showing charges made.
Download the claim form above. You can complete by typing into the fields, alternatively
you can print the form and complete by hand.
Once you have completed the claim form, please check it thoroughly and send it back to us along
with your supporting documentation. You can scan or photograph your supporting documentation
and send to us by email:
You can post originals to us:
Travel Claims Centre
PO Box 10930
Brisbane Adelaide Street
If posting, please make copies for your records before sending to us.
If you would rather speak to us first, we’re happy to help.
We have a dedicated team on hand to guide you through the claims process.
You can call us on: 1300 383 550
Or you can email: