How To Make A Claim

 We hope you don't experience many bumps in the road, but if you do making a car hire excess insurance claim
with us is as simple as vroom vroom vroom!
 

START A CLAIM


If you need to make a claim, the easiest way to do this is online.  
Log in to your policy manager with your policy number, email and date of birth — or with a one-time code
sent to your email — then choose “Make a Claim” on your policy. It only takes a few minutes.
 


GATHER SUPPORTING DOCUMENTS

To process your claim, we are going to need certain documents and evidence from you.
We'll need a copy of your Rental Vehicle Agreement, an accident or police report,
a quote or repair invoice, and receipts showing charges made.

 

ALREADY LODGED A CLAIM?

Log in to your policy manager to check on your claim and upload more documents at any time.

VIEW MY CLAIM

CLAIMS ENQUIRIES

If you would rather speak to us first, we’re happy to help. 
We have a dedicated team on hand to guide you through the claims process.

You can email:
  [email protected]

 

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"Car Hire Excess" is a trading name of the Insurance Geeks Pty Ltd ABN 35 612 507 785. The Insurance Geeks is an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457. This site contains general guidance only on insurance products available to you. Before you buy a policy, you should consider the Target Market Determination (TMD) and Product Disclosure Document (PDS) in light of your personal circumstances to determine if this product suits your needs. This insurance is underwritten by HDI Global Specialty SE, a company registered in Germany acting through its Australian branch, HDI Global Specialty SE – Australia, ABN 58 129 395 544, AFSL 458776.

Insurance Geeks